Good communication skills are an important skill of each and every employee in any organization. They are especially important in those organizations which are global companies. In such companies overseas communication form an important part. Communication skills are a set of very basic skills and yet it is neglected a lot. What people do not realize is that good communication skills have a large number of benefits. They are essential to maintain both good professional relationships as well as good business relations.
A good communications skills training program can prove to be very beneficial. First of all, good communication skills enable one to get one's message across clearly such that it is easily understandable and prevents wrong interpretation. Through these programmes one learns to be able to communicate effectively through different modes like telephone or emails. Various techniques are also taught which enable one to connect quickly with various people. Another advantage of such a program is that it enables one to respond correctly to the other person's needs in a very professional manner.
Good communication skills are also important for handling tense situations in an efficient manner. A good program will teach how to communicate effectively through the use of body language and gestures to both one's superiors as well as subordinates. A person who can speak well is not necessarily a good communicator. To be a good communicator one also has to be patient and listen to the other person. Good communication skills enable one to develop a rapport with any person which will help one to get along well with all the people in a place of work. This automatically enhances one's productivity.
The IIBA Competency Model is a model for accessing the competency of BAs. Here good communication skills form an important part in testing BA competency. An effective BA will always have good skills of communication. As such it is seen that for anyone in an organization good communication skills are very important. For enhancing one's productivity, improving one's communication skills should under no circumstances be neglected.